Privacy Policy

Personal Details You Give Us

When you're booking a room or signing up for our spa services, we'll need the basics: your name, email, phone number, and address. Payment info too, obviously - but more on security in a bit.

Stuff We Collect Automatically

Like most websites these days, we track things like your IP address, browser type, and how you navigate through our site. It helps us figure out what's working and what's not. We use cookies for this - those little data files that remember you're the same person who looked at our mountain-view suites yesterday.

Guest Preferences

If you've stayed with us before, we might keep notes about your preferences - like if you prefer a higher floor or need extra pillows. It's all about making your next visit even better.

We're not collecting your data just for kicks. Here's what we actually do with it:

• Process your bookings: Pretty obvious, but we need your info to actually reserve your room and handle payment.
• Communicate with you: Confirmation emails, pre-arrival messages, special offers if you've opted in - that sort of thing.
• Improve our services: We analyze booking patterns and website usage to make things better. If everyone's dropping off at the same page, we'll fix it.
• Legal compliance: Sometimes we've gotta keep records for tax purposes or other regulatory requirements. It's boring but necessary.
• Marketing: Only if you've said it's cool. You can opt out anytime - we won't get offended.

We're pretty protective of your information, but there are a few situations where we need to share it:

What we DON'T do: Sell your data to random marketing companies, spam you with junk, or do anything sketchy. That's a promise.

Cookies aren't the chocolate-chip kind, unfortunately. They're tiny files that help our website remember stuff about you.

Types of Cookies We Use

• Essential Cookies: These keep the site working. Can't really turn 'em off without breaking things.
• Performance Cookies: Help us see what pages are popular and how folks navigate around.
• Functional Cookies: Remember your preferences - like language settings or if you've dismissed a pop-up.
• Marketing Cookies: Track whether you've seen our ads elsewhere. You can disable these if you want.

Want to manage what cookies we use? Hit up our Cookie Settings Dashboard. You're in control here.

Under Canadian privacy laws (and common decency), you've got some solid rights when it comes to your personal info:

To exercise any of these rights, shoot us an email at reservations@glaivornchronos.info with "Privacy Request" in the subject line.

We take security seriously - like, really seriously. Here's what we do to keep your data locked down:

• Encryption: All sensitive data (especially payment info) is encrypted using SSL/TLS technology. That's the little padlock you see in your browser.
• Secure Servers: Our data lives on secure Canadian servers with multiple layers of protection.
• Limited Access: Only staff who need your info to do their jobs can access it. Everyone's trained on privacy protocols.
• Regular Audits: We regularly test our security measures to find and fix vulnerabilities.

How Long We Keep Your Data

We don't hoard your info forever. Booking records stick around for 7 years (tax laws), marketing preferences until you opt out, and website analytics get anonymized after 2 years. If you close your account, we'll delete everything we don't legally have to keep within 90 days.

Got concerns or questions about how we handle your data? We're all ears. Seriously - privacy isn't just a legal requirement for us, it's about building trust.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your data. We hope it doesn't come to that, but the option's there.